Bilingual English and Spanish Customer Care Specia

Full time
miami 31/07/2017   Full time 20$/h

Role Requirements


  • High school diploma or equivalent
  • Bilingual, English and Spanish– fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations or assistance (An  ALTA Language Proficiency Test will be administered to assess)
  • Two years of experience in a highly customer service oriented environment  
  • Strong organizational, written and verbal communication skills
  • Ability to remain calm and helpful even when dealing with upset customers
  • Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience
  • Basic knowledge of Microsoft Excel 
Role Desirables
  • 1 year experience in an medical office setting utilizing a computer based practice management software system 
  • Ability to handle high call volume and multi‐task while providing an exceptional customer experience
  • Experience in eClinicalWorks or other electronic medical records system such as Epic, Nextgen, Athena Health, NextGen.
  • Experience with Avaya telephony platform desired
  • Knowledge of and strict adherence to HIPAA