Work at Home - Call Center Specialist

Full time
miami 31/07/2017   Full time 20$/h
    • Full time positions - Upon completion of training must be flexible to work any shift including days, evenings, weekends and holidays!!! 

      Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link , completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Express Rents Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability. 
      • Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.
      • Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
      • Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.
      • Protect company assets through adherence to company policies and procedures.
      • Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
      The department hours are 11:00 am - 9:30 pm; 7 days a week - must be flexible to work within these time frames; 40hrs a week; possible overtime available 

      Mandatory Requirements: 
      • Applicants must have excellent customer service skills, excellent oral communication skills
      • Minimum 1 year sales and customer service experience
      • Proficient in navigation of computer application and possess typing proficiency
      • Ability to project a professional appearance
      • Ability to effectively engage in verbal interaction with customers from diverse backgrounds
      • Proficiency in working with diverse computer applications.
      • Ability to read and understand driving directions and maps