Permit Technician

Full time
palm-beach 01/08/2017   Full time 20$/h

We’re looking for the immediate hire of Building Permit Technician who is highly motivated, detail-oriented, and team player. Primary duties will include assisting homeowners, contractors, or others applying for a permit with the routine and technical information related to the issuance of building permits; that may include routine building code requirements and ordinances; and assist the public in completing applications and other required forms. The positions are office based and may require sitting or standing for long periods of time. Responsible for specialized processing services for building permits. This position is heavily customer service-based, therefore it requires a strong and excellent customer service approach with internal and external customers. The candidate will provide information and guidance regarding procedures for all types of building permits, which includes reviewing all the information and/or documentation that is required on the permit applications. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Provides information and guidance to the general public regarding application procedures for all types of building permits. 
Reviews permit applications for provisions of all required information and/or documentation. 
Distributes applications for necessary reviews. 
Monitors progress of permit review. 
Verifies completion of all required reviews, and notifies applicant of approved permit. 
Serves as liaison between reviewing agencies and applicant. 
Performs specialized processing functions for permits. 
May be assigned as special liaison with high volume customers. 
Tracks permit through inspection process to advise customer of status, problems, and final approval. 
Maintains building permit packets with detailed files of official records pertaining to the process. 
Addresses public records requests. 
Answers phones and assists customers at the counter. 
Handles customer questions and issues regarding permit requirements; refers technical questions to appropriate staff, and advises customer of action taken as necessary. 
May include image documents using small and large-format scanners. 
Maintains confidentiality of records. 
May be assigned to other office locations based upon operational needs. 
Attends work on a regular and consistent basis. 
Performs other related duties and tasks as necessary or as assigned. 

NOTE: Management retains the discretion to add to or change the duties of the position at any time. 

Education and/or Experience 

Graduation from high school or possession of a GED and three (3) years of general clerical experience to include a minimum of two (2) years in strong customer service. A comparable amount of education, training, or experience with related job skills may be substituted for the minimum requirements. The preferred candidate will have a minimum of two (2) years of experience in construction, building, or permitting. Experience working with permitting type software is a plus. 

Knowledge, Skills, and Abilities 

Knowledge of basic land development and construction permit requirements. 
Knowledge of general permit processing and procedures. 
Knowledge of County offices and functions. 
Knowledge of land development and construction terminology. 
Able to deal with the public in a professional, courteous manner. 
Able to accurately answer questions and resolve problem situations or refer to appropriate office. 
Able to follow check lists and recognize different types of required exhibits and plans. 
Hands-on experience with desktop computer applications. 
Skilled in the use of various office equipment. 
Able to work under stressful conditions. 
Able to interact effectively with others, 
Must be able to commute to other office locations base upon operational needs.