Bilingual English and Spanish Customer Care Specia

Full time
pembroke-pines 02/08/2017   Full time 20$/h

Key Competencies 

  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
  • Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Role Requirements

  • High school diploma or equivalent
  • Bilingual, English and Spanish– fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations or assistance (An  ALTA Language Proficiency Test will be administered to assess)
  • Two years of experience in a highly customer service oriented environment  
  • Strong organizational, written and verbal communication skills
  • Ability to remain calm and helpful even when dealing with upset customers
  • Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience
  • Basic knowledge of Microsoft Excel