Knowledge, Skills and Abilities:
1. Ability to exercise proper telephone protocol and handle difficult customer situations.2. Excellent customer service and communication skills.3. Basic knowledge of MS Office Suite (Word and Outlook), automated office equipment, and office practices and procedures (e.g., filing, answering telephones, receptionist duties, and supply/equipment ordering).4. Data entry and typing skills.5. Proactive, punctual and reliable.6. Ability to understand and follow oral and written instructions.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS1. Ability to communicate effectively with others.2. Ability to work cooperatively with colleagues and supervisory staff at all levels.3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.
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