Essential Duties & Responsibilities :
Member Check in/Customer Service
Greet all incoming members
Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
Keep front desk area and lobby clean, clutter free, and orderly/organized
Clean and organize lobby, and weight and cardio rooms
Record equipment, facility, and janitorial issues on the Maintenance Logs
Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low
Preferred prior overnight shift experience
Must have 6-12 months experience in customer service function
Experience operating multiple phone lines preferred
Basic Computer Skills
Certifications / Educational Requirements :
High School Diploma or GED required
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
Physical Requirements :
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms
Frequently required to lift and/or move up to 25 lbs.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
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