Date: Aug 3, 2017
Location: LANTANA, FL, US, 33467
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Requisition No: 16624
Agency: Department of Transportation
Working Title: TOLL FACILITY MANAGER - 55012955
Position Number: 55012955
Salary: $29,501.99 - $38,179.05
Posting Closing Date: 08/10/2017
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
818 / LANTANA TOLL PLAZA
SELECTED EXEMPT SERVICE
CONTACT PERSON: PATRICE ROBERTS
CONTACT PHONE NUMBER: 561-530-5487
SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to qualified individuals with disabilities may be provided. Interested persons should contact the Florida Department of Transportation’s Equal Opportunity Office located at 605 Suwannee Street, Tallahassee, Florida 32399 or call (850) 414-4747 for assistance.
This position requires a valid Class (A, B, C, or E) driver's license with an acceptable driving record in accordance with the Department's Driver's Record Requirements Policy. An unacceptable driving record is defined as any of the following:
Your driving record will be reviewed and the status of your driver's license confirmed.
POSITION DESCRIPTION: Performs efficient and effective contract management. Partners with contract company management employees to ensure adequate staffing, monitoring work schedules and oversight of the plaza training and recognition programs. Supervises direct reports.
Meets financial objectives by controlling operating costs, accurate administration of facility funds, ensuring proper collection and deposit of toll revenues, and reducing toll revenue variances using exceptions reporting, and monitoring toll violation rates for controllable issues such as equipment failures.
Ensures a safe and secure environment for employees and Turnpike customers by checking for proper operation of facility equipment, monitoring traffic lanes, reporting unsafe conditions, and ensuring a clean well-maintained facility and grounds, including any associated remote ramp facilities.
Delivers exceptional customer service through the management of initiatives such as customer comment cards, regional office contact cards, and SunPass contact cards. Tracks customer complaints and monitors employee/customer interactions to ensure courteous, professional and helpful service.
Communicates regularly with facility personnel on all operational and personnel related matters.
Monitors contract employees progress reviews, performance evaluations, and disciplinary actions. Resolves employee conflicts.
OTHER JOB RELATED REQUIREMENTS: Incumbent must be available to work during off-duty periods.
KNOWLEDGE, SKILLS AND ABILITIES: Ability to understand and apply applicable rules, regulations and procedures. Knowledge of supervisory principles and techniques. Skills in the management and training of employees. Ability to establish and maintain effective relationships with others. Ability to interact with the public in a tactful and courteous manner. Skills to determine priorities, assign work and ensure proper staffing. Ability to handle multiple tasks. Ability to remain calm and effective when under pressure and when interrupted. Knowledge in preparing reports and various bank deposits. Skills in the preparation and review of reports and various bank deposits. Skills in the preparation and review of reports and bank deposits for accuracy and completeness. Ability to communicate effectively, both verbally and in writing. Ability to supervise.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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