Inside Sales Manager

Full time
palm-beach 21/04/2018   Full time 20$/h new
Our journey began in 1994 by two recovering colleagues that saw the need for specialized treatment services to ensure long term recovery. Since our foundation, we have grown into a multi-facility organization throughout South Florida. 

Our facilities are structured as the combination of a 12-Step model integrated with a variety of innovative and state of the art treatment strategies. We believe that success is contingent upon this simple principle: When people do the right things for the right reasons, they can recover from alcohol, other forms of chemical dependency, and can become successful in life. This principle, as practiced by our employees and instilled in the clients we serve, ultimately benefits the clients, their families, the recovering community, and society at large.

Our growth has been consistent since our inception. We have continued to be a center of excellence and an example for the treatment industry. Our model of treatment is derived from the experiences of our clients, our seasoned employees, and extensive research in the field of addictive and psychiatric disorders. Our employees have a vast experience in the field of addictions, recovery, relapse prevention, mental health, and alternative healing methods.

While alcohol and drug dependence are chronic diseases, they are manageable through proper treatment. The appropriate setting for drug and alcohol treatment, or any other addictive and compulsive disorder, is imperative to success. With our comfortable setting and motivational employees, our clients will get the support they need for a successful recovery. We use a specialized long-term approach with a quality and responsive aftercare program. We are dedicated, committed, and ready to help those who are willing to change their lives.

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
POSITION Inside Sales Manager  

Are you looking for an opportunity with a fast growing organization? What about stability and room for growth? Our organization is committed to innovation, excellence and integrity, and this may be the next step in the advancement of your career!

Palm Healthcare Company, Inc. operates drug and alcohol treatment facilities in South Florida, providing both inpatient and outpatient services in non-acute settings.

Our company has an immediate need for an experienced Inside Sales Manager with exceptional attention to detail, tremendous customer service experience and basic computer proficiency with Microsoft Office, including Outlook.

Job Summary:

The primary focus of this position is to lead and develop strong inbound/outbound orientated sales team - driving exceptional customer experience and achieve revenue goals for Palm Healthcare by Coaching, lead, and monitor local and remote inside sales representatives with respect to goals, metrics, performance and sales skills and techniques.

Primary Responsibilities:

  • Leverage effective phone selling skills and employee development combined with inbound & outbound oriented metrics/data to lead an effective inside sales team
  • Motivate, manage and monitor a team of inside sales representatives to meet and exceed performance and revenue goals. Provide frequent feedback regarding performance and determine training needs:
    • Coach, mentor, motivate - provide on-going feedback and support to improve performance
    • Train new and existing inside sales representatives to increase sales productivity
    • Hold sales representatives accountable to established revenue goals
    • Conduct performance evaluations in a consistent, fair and objective manner to encourage continuous improvement
    • Resolve individual and group performance issues in a timely manner to motivate and foster teamwork
  • Drive key performance metrics to achieve company revenue goals. Coordinate metrics and review with Quality Assurance and Sales Operations. Demonstrate and model strong selling techniques and service expectations
  • Recruit, interview, select and hire inside sales representatives
  • Other duties as assigned

Equipment Used and Responsibility:

  • Computer, telephone and electronic office equipment
  • MS Office Suite
  • SalesForce

Education and Experience:

  • For external candidates, minimum requirement is 2 years of sales management experience with a minimum of 3 direct reports
  • For internal candidates, minimum requirement is 2 years of sales experience with Palm Healthcare Company.
  • Bachelor’s degree preferred
  • Experience with coaching and employee assessment preferred
  • proficiency preferred
  • Ability to multi-task with high degree of attention to detail
  • Strong product knowledge and proper presentation of product to clients.
  • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
  • Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
  • Excellent computer-based and telephonic skills.
  • Exceptional and demonstrable customer service skills.
  • Ability to strategize, persuade and negotiate.
  • Strong goal setting skills and goal achievement history.
  • Excellent problem solving and decision-making skills.
  • Willingness and ability to work in a fast-paced working environment over an extended period of time.
  • Working knowledge of Microsoft Word, Excel, and Outlook.