Account Manager

Full time
ft-Lauderdale 04/08/2017   Full time 20$/h

Here’s the scoop:

We’re seeking an Account Manager that is a self-starter, possesses exceptional organizational skills, and is comfortable working directly with new and existing clients. This person will be supporting our new cutting-edge GovQuote platform, built to help agencies with the tedious process of gathering multiple quotes when purchasing items below the RFP threshold.


Although SmartProcure is a 160+ person company, GovQuote operates like a startup. If you’re looking for an exciting opportunity to learn new things and be part of a ground floor, incredible opportunity, read below to see if this is for you.


What you’ll do:

  • Engage with agencies to help them publish requests for quotes in order to be more effective.
  • Engage with companies to help them respond to quote requests:
    • Identifying GovQuote participating companies that match agency requests and assist them in responding.
    • Identifying non-GovQuote companies and motivating them to join the platform to respond to agency requests.
  • Educate companies and agencies about the entire process and follow-up when needed.
  • Communicate with companies and agencies in a clear and professional manner through phone and email.
  • Evaluate and implement a new customer onboarding procedure to ensure customers achieve their goals and objectives and are properly utilizing the platform.
  • Develop and present recommendations to customers to effectively improve the customer experience.
    • Assist companies and agencies to properly setup and manage their GovQuote account.
    • Document and publish additional help articles to GovQuote help center.
  • Discover new leads through internet research and social media monitoring/commenting.
  • Present products and services to prospective customers, increasing platform engagement.
  • Disseminate to existing GovQuote users new features and capabilities as these become available.
  • Thoroughly document all interactions with customers in the Company’s CRM.
  • Other duties as assigned to meet the business needs.

What you’ll need:

  • Bachelor’s degree strongly preferred. Proven work experience will be considered in lieu of degree.
  • 3-5 years of full-time experience in customer service.
  • Ability to work in a startup environment.
  • Coachability, openness to feedback, and consistent self-improvement.
  • Excellent customer relations skills to effectively communicate with customers, establishing and maintaining effective relationships.