This is field work requiring customer contacts for the Miami-Dade Water and Sewer Department.
Employees in this class are responsible for identifying minor problems and initiating corrective action, and may be responsible for monitoring employees in a lower classification. Duties include exercising considerable independence in handling customer contacts for a County utility as incumbents have frequent contact with the public that have some significance in utility public relations. Independent judgment is exercised in handling customers and in initiating corrective action or collection efforts, and in identifying situations which require the attention of upper management and bring these matters to their attention. Work is performed in accordance with established schedules and procedures, and although work is not clearly supervised, work reports are reviewed by a supervisor through field surveillance and or review of their submitted work reports.